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FAQs
Why do you charge charities/schools?
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- Our registered network will be able to track, plan for, and buy good quality second hand office furniture for their own use at significant discounts
- A nominal value is charged to ensure collection (+95%)
- Email confirmation provided once items are bought
Who is in charge of preparation and delivery?
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- Relieve works with the donating businesses providing support and guidance
- Key logistics agreed upfront (including Health & Safety, and access)
- Communications and updates made via our platform
How should items be prepared?
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- Ideally the items should be grouped to help efficient pick ups
- Or grouped into itemised categories with easy access to all provided
What are the best pick up locations?
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- Any may suit, but common constraints such as space, safety, timing, parking need to be addressed
- Relieve will work with you and the onsite team
When?
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- The donating business determines the time/ date
- All communicated to our registered charity/ school partners via booking platform
On the day?
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- Instructions provided within confirmation email
- Times, dates, location, and other key logistic information (ie parking information) provided
- Bring your personal unique ID code (within email)
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