If you see an item that you like and aren’t ready to purchase straight away, then you can save it to your account for future reference using our wishlist feature. 

To add an item to your wishlist, simply select the quantity you’d like and click the blue heart button underneath the desired item on any category or collection page. A tooltip will popup when you hover over the button informing you to add to wishlist

You can accrue items within your wishlist over time, and when ready to purchase, can checkout all items at once using the “Checkout Wishlist” button at the top of the page.

How can I share my wishlist internally for review?

You can also use the wishlist feature to produce an inventory sheet that you can share easily, whether it be internally or with clients. The sheet will include images, quantities, prices and descriptions of all items. 

To create an inventory sheet from your wishlist, simply add the desired items to your wishlist and click the “Export Wishlist” button at the top right of the page. A pdf will be automatically generated and downloaded to your computer.

Items will only stay in your wishlist so long as they are still available, and the campaign that they are from hasn’t yet ended.

Wishlists

When a certain company has decided to recycle their office furniture through the Relieve platform, they do so via a removal campaign. This campaign then appears on the Relieve marketplace for you to browse and purchase.

The campaign contains all the important information that you as a beneficiary need to know when purchasing items from the marketplace. Namely:

Which company the items are being purchased from

How long the items can remain available on the marketplace

The available dates you can choose to arrive to collect the items

How to access the location and items within the location

Who to call if you have an issue at the pickup location

A campaign can only be attributed to one pickup location and set of dates only. Meaning that all items within a specific campaign will have the same location and availability. But a donating company can create as many removal campaigns as they need, so the situation might arise where the same company might have more than one active campaign on the marketplace.

Campaigns

Because all items on the Relive marketplace are part of a removal campaign, and every campaign has an end date specified by the donating company, the items will only be available for purchase whilst the campaign is active. 

Once the campaign has ended, the items themselves will be removed from the platform.

To know when a campaign will end, and how long you have to purchase an item before it is gone, the amount of days left on the platform are displayed in a grey box on the top right of every item image when viewing the item in a category or collection page.

Days Left

If you are searching for specific products in specific quantities, or have a certain project in mind, then why not let a member of the Relieve team help you find the perfect items for you, at no extra cost to you.

After a quick consultation with a specialized member of our team, they will start to compile a curated list of items that match your search criteria and your needs and will send them to you for you to review.

Our customer consultants can suggest products that are currently available on the marketplace, but have access to our catalog of unreleased upcoming items that aren’t visible on the marketplace yet. If these items are a good fit for you, we will reserve them for you until they are available to purchase.

Our customer consultants can also work with you to arrange delivery of your chosen items to a location of your choosing.

To get started and be matched to a Relieve customer consultant, click the button below to send us an email. Be sure to include your name, a brief description of your project or items you are searching for, and preferably a phone number to contact you on and a member of our team will get in touch with you as soon as possible.

Consultations

When checking out your order on the Relieve marketplace, you will be asked to select a date, and a time within the day that is convenient for you to arrive to collect your items.

The dates and times are provided by the donating company which are convenient for them to accept arriving collectors. Once a pickup slot is full, it will be removed from selection.

If there are no dates or times that are available, please pick any available time slot and contact us and we can help you find a time and date with the donating company that is convenient for both of you.

Why do I need to pick two different pickup dates?

If you are purchasing items that are from two different campaigns, they will be located in two different pickup locations and will therefore need two different pickup dates and times to be selected.

Pickup Dates

You will be expected at the pickup location at the date and time you selected when checking out your order. You will be reminded by email two days prior to your chosen pickup date. In preparation of your collection, here are some points to consider and potentially plan beforehand

Make sure that the vehicle you arrive with has enough space to fit all the items in your order. 

Please refer to the pickup instruction pdf that is included in your order confirmation. The pdf will include all information you need to know about where your items are located and how to access the location. It will also include the contact details of the campaign contact person incase you have any issues.

Collecting your items and loading them into your vehicle is your responsibility. There will be no one from the donating company there to help you carry or load items throughout the pickup location and into your vehicle. Please be sure to arrive with as much help as you need to be able to pickup your items yourself.

In most cases, the items you will arrive to collect will be in their original state and not dismantled. If you wish to dismantle the items to help fit them into your vehicle then you may do so, but you must bring sufficient equipment and tools to do so by yourself.

Furthermore, if your items are dispersed throughout the pickup location (which will be indicated in your pickup instructions pdf) then no trolley will be provided for you, you must bring one with you if you wish to use one.

Collections

A pickup location is the location where your items will be. In most cases, the pickup location is usually the office space of the donation company. 

When creating their removal campaign, the donating company will give specific details about the pickup location so you know everything in advance before you arrive to collect your items. 

The address: The exact address of where the items are

Parking: Is there internal underground parking, or parking externally? If there is internal parking, what is the max clearance height for arriving vehicles? If there is external parking, are there dedicated loading zones for collectors or are there paid parking bays?

Item locations: Are all items on the same floor or dispersed throughout the building?

Truck / Van Access: Can I access the location with a truck or van?

Lift: Can I access the items with a lift?

Ramp access: Can I access the items via a ramp or are there some form of stars involved in the process?

Contact person on site: If I have difficulty accessing or finding the items will the contact person be on site if needed?

Pickup Locations

If you have any difficulty locating the pickup location, or have trouble accessing the location or your items, then you can call the contact person associated to the campaign for assistance.

Their details are included in the pickup instruction pdf that is attached to your order confirmation email, and also available to download through via the order in your orders list in your account page.

Contact Person

If having to go and pick up your items yourself is not an option, then you can request to have your items delivered.

We work with logistic partners that can go collect your items for you, deliver them to your workspace and install them for you.

Due to the nature of our marketplace, each order is very different from the other. To provide you with an accurate invoice, on request of delivery a representative from our logistics partner will contact you to determine the specifics of your delivery and the delivery address itself. They will then send you an invoice to be paid after completion of delivery.

Delivery

When paying for an order through the Relieve marketplace, you have the ability to pay in multiple ways:

Credit card
We accept all major credit cards.

Sepa bank transfer
The amount will be directly debited from your chosen bank account. Simply provide your IBAN number, name and address associated with your account

Bancontact
Pay with any valid bancontact card

If your order is over €10 000, then you will be prompted to request an invoice, which will be sent to an email address you provide. The invoice must be paid within 48 hours. 

Once your payment has been validated and processed, you will receive a confirmation email of your order, along with pickup instructions for your items. An email containing your receipt will be sent separately.

If you purchase items from more than one campaign at the same time, you will receive multiple confirmation emails. Each email will contain the items you purchased from the specific campaign, along with the pickup instructions for items in question.

Payments

Onced purchased, an item cannot be returned and must be collected.

When you arrive to collect the item, if the item is drastically different to the one described on the marketplace, or the item has been damaged in the time since it went live for purchase you can contact us to explain the situation and request a refund.

A member of our team will asses the request, and if we deem the item damaged, faulty or in poorer quality then originally describe we will of course refund you the entire cost of the item.

To request a refund, please click the link below to send us an email.

To assist us in processing your request, please be sure to include your name, order number, a short statement of why you are requesting a refund and images of the damaged item in question

Returns & Refunds

Buyer Documentation

A successful removal campaign begins with a thorough and detailed inventory. To be able to successfully recycle your unwanted items via the Relieve network we need to know how many items you have and some specific information about each. All this information comes to us in the form of an inventory. 

To create your inventory, we ask for this information about each item you wish to remove:

Name: A general title for the item. E.g. White rectangular desk 

Description: A small informative description about the item. 

Quantity: How many of this piece of furniture do you have

Colour: What is the predominant colour of the item

Material: Select the dominant materials of the item

Dimensions: The height, width and depth of the item

Quality: Select from a dropdown list the general state of the item

Brand: If known, a brand is very helpful information.

Photographs: And last but not least, images of the item

The more precise information you give about each specific item, the better chance the item has of being collected and repurposed by someone else. 

To get started with your first inventory, you can request our inventory template. Within the template you will find three example items already filled out to give you a rough idea of what kind of information we expect for each field.

Creating your Inventory

We understand that for large removals, creating a complete inventory can be a time consuming task. If this is the case for you, it’s not a problem, we’re happy to do it for you! A member of our team can come to your premises, determine quantity, itemize and describe each and every item you wish to recycle. Creating a professional and complete inventory for you. If this is something you might be interested in, either consult our Business Removal Solution, or contact us directly and we’d be happy to help you get started.

Creating an inventory for large quantity of items

Once you have your itinerary, the next step is to take nice photos of each item. We recommend taking images of all sides of the item, plus any features you think are important. Between 5-8 images of each item we think is sufficient. Taking pictures can sometimes be a laborious and time consuming task, but we can assure you that providing and taking attractive pictures of your items is an incredibly important step. Good pictures can help increase conversion by up to 80%! That means far less items being wasted unnecessarily and more contributing to fighting carbon emissions. To learn more about how to take good photos of your items, please refer to our photographic guidelines. It includes a step-by-step process of how to take imagery for some of the most common forms of furniture.

Photography

Once you have successfully created the inventory of your donation, it’s time to start thinking about creating your first campaign. A campaign is the vessel that brings together all the important details and information necessary so that your unwanted items can be offered and collected by our network, within the timeframe that suits your specific situation. 

Here’s a breakdown of the key elements within a Relieve donation campaign:

Items: The items you wish to recycle and reomve. If you followed our instructions above on creating your inventory, then this step is already done.

Solidarity: You have control over what happens to your items and who gets access to them first. With the Relieve marketplace, you have the ability to nominate if you wish to prioritize certain members first. For example, you have the ability to prioritize NGOs and Schools, and even your own employees, before the items are offered to our wider SME network.

End Date: When specifically you need all items vacated from your premises. 

Pickup location: The address and specific information about where your items are located (normally your business address) and how your beneficiaries can access the premises and items to collect.

Pickup dates and times: A list of specific dates and times that beneficiaries can come to collect their items.

Contact person(s): During collection, it is helpful for beneficiaries to have someone to contact in case they have difficulties arriving or accessing the premises.

A campaign can only have one pickup location. But you as a donator can create unlimited campaigns. If you have items at multiple locations, then it is recommended to create a campaign for each location.

At regular intervals during the campaign, and on lead up to the first collections from your campaign, we will be in contact with you and provide you with a detailed collection overview sheet. This document will provide you with all the information you need to know about who is arriving, when to expect them, and exactly what items they will be arriving to collect.

Campaign

At Relieve we believe in supporting our community first, and that circularity works best when assets are distributed evenly. That’s why we created special marketplace accounts for NGOs, Schools and other social organizations to help make sure that good quality items can make it to places where they are truly needed. If you have a similar belief then you can opt to prioritize your donation for solidarity purposes and we will give our solidarity accounts exclusive first access to your donation for a nominated period of time.

To make sure your campaign prioritizes solidarity, simply mention so to a member of our team.

Solidarity

Furthermore, if you wish to make your items available to your employees, we have a system specifically for that, through our Employee Donation Solution. We will provide you with a dedicated, private and branded portal, exclusively for your employees, along with other services to facilitate the donation. You can read more about our Employee Removal Solution here

Employees

The end date refers to the date at which you will stop accepting beneficiaries arriving to collect items, effectively ending the campaign itself. If you have a date that you need all items gone by, for example a vacate date from a commercial premises, then this is a good example of an effective end date. If you don’t have any time pressure to remove your items, then we will work with you to pick a date that optimizes their chances of being repurposed. 

Please note that end date does not refer to the date at which your items stop being available to reserve online, this date is chosen from multiple factors, which end date is one of.

End Date

To allow arriving beneficiaries to collect their items successfully, it’s important that they know where to go to collect, and how they can access their items. The information on the pickup location is sent to every collector once their reservation is successful.

The information we ask us to provide in relation to you pickup location is:

The address: The exact address of where the items are\

Ramp access: Can I access the items via a ramp or are there some form of stars involved in the process

Pickup Location

To allow for beneficiaries to collect their items, we need to know when works best for you. We ask that you provide us with a range of dates, and times within those dates, where you or your contact person will be present at the location to accept arriving collectors. We allow you to be as general or as specific as you want when nominating pickup slots to be as flexible as possible. For example, you could inform us that you are available only in the afternoons, or never on Friday. Whatever works best for you.

Once your time frame has been nominated, we divide them into 1 hour intervals. When finalizing their reservations, beneficiaries are directed to choose a pickup date and hour of the day to arrive from the list of available slots. Our platform aims to distribute collectors evenly over your pickup date range by removing certain days and times when they get booked. This way we can ensure that you are never inundated with arriving collectors all at the same time.

Pickup Dates and Times

It’s important to nominate someone who can be the point of call for collectors if they have trouble accessing the premises or have an unforeseen issue on their end. The contact person can be a facility manager at your building or a member of your staff. Anyone that has knowledge and access to the items themselves. 

If you can’t make any one available to serve as your contact person, we can supply a contact person from our team to act on their behalf. Either contact us here or visit our Custom Removal Solution page to learn more.

On regular intervals during your campaign, and as your first pickup date arrives, we will be in contact with you to share a detailed collection itinerary to help you prepare for collections. 

These collection itinerary will contain all the information you need to know about who will be arriving, when they will arrive, and what specific items they are there to collect. 

On the day of collection, it’s important to make sure that all items are accounted for and that collectors can access their items without interfering or disrupting others in the premises or workplace. 

You as the donator are not required or expected to assist the collectors with their items, this is their responsibility. You are expected to provide information or assistance to collectors if they cannot find the pickup location and to locate their items.

Alternatively, if you either can't be there or don't have the time to welcome incoming collectors, we can provide you with a team member to manage all your collection. If you are interested in this service please contact us via the link below

Preparing for Collections

When recycling your items through the Relieve platform, it is more likely than not that not all items get reserved and collected, resulting in some left over items. This can be due to a lot of factors, for example the quality, state or individualism of the item in question. 

When it comes to leftover items, we strongly encourage that they not be thrown away, but rather recycled responsibly. If you require all unwanted items removed from your premises during the campaign, consider our 100% Guarantee Solution. For every item not repurposed, we will collect and send to a partner to be recycled professionally.

Removal Documentation

Our Documentation

Remover Documentation

Buyer Documentation