Terms and Conditions

Effective date: 23 July 2026.

These terms explain the rules that apply when you buy furniture through the Relieve marketplace. Please read them before placing an order. Important differences between consumer and professional purchases are identified below.

About Relieve and these terms

The seller is Relieve Group SRL, a Belgian company with company and VAT number BE 0782.560.762 and registered office at Avenue Louise 251, 1000 Brussels, Belgium. In these terms, “Relieve”, “we”, “us” and “our” refer to Relieve Group SRL.

You can contact us about an order, withdrawal, complaint or legal notice at info@relievefurniture.com.

Relieve is the seller of every product offered through the marketplace. We are not acting only as an intermediary for another seller.

These terms govern marketplace furniture purchases. Clearance, moving, furnishing, asset-management or other services supplied under a separate quotation are governed by the applicable proposal, order form or service agreement. If a product page or order confirmation contains a specific term that is inconsistent with these general terms, the specific term applies to that order, but it cannot remove a consumer right that the law makes mandatory.

In these terms:

• A “consumer” is an individual acting mainly for purposes outside their trade, business, craft or profession.
• A “professional buyer” is a person or organisation acting for business or professional purposes.
• “You” means the consumer or professional buyer placing the order.

Who may place an order

You must be at least 18 years old and legally capable of entering into a contract. If you order for a company, public body, school, non-profit organisation, healthcare organisation or another organisation, you confirm that you have authority to bind it.

You may order using a registered account or guest checkout. You are responsible for providing complete and accurate contact, billing, delivery and collection information and for keeping account credentials confidential. Tell us promptly if you believe your account has been used without permission.

We may suspend an account or decline an order where reasonably necessary to address fraud, misuse, sanctions, payment risk, security concerns or a breach of these terms. We will not use this clause to avoid obligations that have already become binding or to discriminate unlawfully.

Products and product condition

The marketplace sells second-hand furniture at launch. We may later offer refurbished or new furniture made with sustainable materials. Each product page will identify the product's condition and the guarantee that applies before you place an order.

Second-hand products have had a previous life. Their age, visible wear, repairs, colour variation and other disclosed characteristics form part of their description and are reflected in their price. Images help describe a product, but colours and scale can vary between screens. Please review the written description, dimensions, photographs and condition information carefully.

Disclosed wear or a characteristic you specifically accepted is not, by itself, a lack of conformity. This does not exclude responsibility for an undisclosed defect, inaccurate description or other non-conformity for which Relieve is legally responsible.

Because much of the inventory is unique or limited, a product may become unavailable. Adding an item to a cart does not reserve it unless the checkout expressly says otherwise.

Prices and VAT

Prices shown to consumers include VAT where applicable. Prices shown in a professional-account context may exclude VAT where this is clearly indicated. In every case, the final order summary shows the applicable VAT, delivery or collection charges and other mandatory charges before you place the order.

Any cross-border tax treatment depends on the order and the information you provide. Professional buyers are responsible for supplying a valid VAT number where relevant.

We may change prices before an order is accepted. If a price or product detail contains an obvious error, we may correct it and ask whether you want to proceed at the correct price. We will not charge the corrected price without your agreement. Promotions are subject to their stated period, eligibility and availability and cannot be combined unless we say so.

Placing an order

The checkout lets you review the products, condition, quantity, price, VAT, fulfilment method, expected timing and charges before submitting the order. You can correct input errors before submission.

Submitting an order is an offer to buy. An automatic receipt only confirms that we received the order; it does not by itself mean that we accepted it. A binding contract is formed when Relieve sends an order confirmation that expressly accepts the order. We may decline an order before acceptance if stock is unavailable, payment is not authorised, delivery cannot reasonably be arranged, information is materially incomplete or there is an obvious error.

We provide the order confirmation and applicable contractual information electronically. Please keep a copy for your records.

Payment

The payment methods offered at checkout may include:

• Customer-initiated SEPA bank transfer
• Credit card
• Bancontact
• Eco-cheques

Only the methods shown for your order are available. Eco-cheques may be used only for eligible products and may be combined with another payment method when checkout offers that option. The order summary shows the split payment before you confirm.

For an online payment, the payment provider may request authentication. For a bank transfer, you must use the payment reference and pay within the period stated in the order instructions. We may wait for cleared funds before confirming, reserving or releasing products.

We may cancel an unpaid order after the stated payment period. This does not affect a consumer's rights where payment was made correctly or a delay was caused by our systems.

Where a consumer refund is due, we use the same payment method used for the original transaction unless you expressly agree to another method, and you will not incur a fee because of the refund. A split eco-cheque payment is refunded to the corresponding original methods unless you expressly agree to a lawful alternative that does not cause you a fee. A payment provider's legally applicable rules may limit cash reimbursement of eco-cheque value.

Delivery and collection

We deliver to addresses we accept in Belgium, France, the Netherlands, Luxembourg and Germany. Depending on the product and location, checkout may also offer collection from the Relieve or partner location identified in the order.

The delivery or collection date or window shown at checkout and accepted in the order confirmation is the agreed timing. If no different time has been agreed for a consumer order, delivery will take place without undue delay and no later than the applicable statutory period, normally 30 days after the contract was formed. If a delay occurs, we will communicate a revised estimate and honour any mandatory right to set an additional period or end the contract.

You must provide safe and reasonable access, accurate address details and any material access information such as floor, lift, loading or parking restrictions. Additional work or a failed visit caused by missing or inaccurate information may incur a reasonable charge disclosed before a new appointment. This does not apply where the failure is ours or where charging would conflict with mandatory consumer law.

For collection, bring the order confirmation and any reasonably requested identification. Collect within the agreed window. We will contact you before applying storage charges or cancelling an uncollected order, and any such action will respect mandatory consumer rights.

For a consumer, risk of accidental loss or damage normally passes when the consumer or a person designated by the consumer, other than our carrier, physically receives the product. For a professional buyer, risk passes on delivery or collection unless the order confirmation says otherwise. Ownership passes only after we receive full payment.

Inspect the product as soon as reasonably possible and report transport damage, a missing item or an apparent issue promptly. A prompt report helps us investigate, but failure to report immediately does not remove a consumer's mandatory legal rights.

Consumer right of withdrawal

If you are a consumer buying at a distance, you normally have 14 days from the day you, or a person you nominate other than the carrier, receives the product to withdraw without giving a reason. For an order delivered in separate parts, the period normally begins when the last part is received.

Tell us before the 14-day period expires by sending a clear statement to info@relievefurniture.com. Include your name, order number, the product concerned and contact details. You may use the statutory withdrawal form supplied with your contractual information, but you do not have to use it. Official information about the withdrawal right is available from Belgian FPS Economy.

For a contract concluded through our online interface, you may also use the prominently displayed “Withdraw from contract here” function, which remains continuously available during the withdrawal period. It asks for your name, the order or contract to be withdrawn and the electronic address for our acknowledgement. After you select “Confirm withdrawal”, we send an acknowledgement containing your statement and its submission date and time on a durable medium without undue delay. The online function is an additional method; it does not prevent you from withdrawing by email or another clear statement.

Relieve will arrange return collection. Because furniture cannot normally be returned by post, the product page or checkout must tell you before you place the order the direct return-collection cost or, where that amount cannot reasonably be calculated in advance, a reasonable estimate and how it was calculated. After you withdraw, we will confirm the collection method and applicable direct cost before you confirm the collection arrangement. You bear only the direct return cost that was properly disclosed before purchase, unless we agree to bear it. If we did not provide the pre-contract information required by law, you do not bear that cost. You must make the product reasonably available for collection.

You may inspect a product as you could in a shop. You are responsible for any diminished value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Please protect the product while it is in your care and prepare it reasonably for the agreed collection.

We refund payments received for the withdrawn product, including the cost of the least expensive standard delivery method we offered for that purchase. We do not have to refund any extra amount caused by choosing a more expensive delivery method. We refund without undue delay and no later than 14 days after receiving your withdrawal notice. Because Relieve arranges return collection, we do not withhold the refund pending return where the law treats us as having offered to collect the goods. We use the same payment method as the original transaction unless you expressly agree otherwise, and you will not incur a fee because of the refund.

The law provides limited exceptions to the withdrawal right, including for certain made-to-order or clearly personalised goods. An exception applies only where its legal conditions are met and it was clearly disclosed before purchase.

Withdrawal is separate from your rights when a product is defective or not as described.

Model withdrawal form

You may use the following form, but it is not obligatory:

To Relieve Group SRL, Avenue Louise 251, 1000 Brussels, Belgium, info@relievefurniture.com:

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

• Description of goods
• Order number
• Ordered on
• Received on
• Consumer name
• Consumer address
• Consumer signature, only if this form is submitted on paper
• Date

Delete or complete the fields as appropriate and send the form, or another clear withdrawal statement, before the withdrawal period expires.

Returns for professional buyers

A professional buyer has no voluntary right to cancel or return an order after Relieve accepts it. This does not affect rights relating to defects, non-conformity, fraud or another right that cannot lawfully be excluded. Relieve may approve an exception in writing; any agreed collection charge, restocking condition or credit arrangement will be stated in that approval.

Legal guarantee

Consumers receive the legal guarantee required by applicable law when a product does not conform to the contract. Information about Belgium's legal guarantee is available from Belgian FPS Economy.

The normal legal guarantee period for consumer goods is two years. For a second-hand product, that period is reduced to one year only if the shorter period is clearly and unambiguously disclosed and agreed before purchase. A generic description of a product as “second-hand” does not by itself replace that agreement. If the reduction was not validly agreed, the two-year statutory period applies.

For a refurbished or new product offered in the future, the product page and checkout will state its condition and applicable legal guarantee. A commercial guarantee, if offered, is additional to the legal guarantee and does not reduce it.

If a consumer product is non-conforming, the mandatory remedies apply. Depending on the circumstances and legal conditions, these may include repair or replacement, or an appropriate price reduction or termination and refund. The nature and uniqueness of second-hand furniture may affect which remedy is possible, but do not remove the consumer's legal protection.

Professional buyers must notify us of a defect within a reasonable period after discovering it and provide information needed to assess it. Their contractual remedies are subject to the order confirmation and applicable law, without excluding liability that cannot lawfully be limited.

Complaints and mediation

Contact info@relievefurniture.com first. State the order number, explain the issue and provide relevant photographs or other evidence where appropriate. We will review the complaint and try to reach a practical solution.

If you are a consumer and we cannot resolve the complaint amicably, you may seek assistance through ConsumerConnect or submit an eligible dispute to the Belgian Consumer Mediation Service. These routes do not prevent you from using any court or remedy available under mandatory law.

Liability

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, a mandatory product-liability rule, a consumer guarantee, or any other liability or remedy that cannot lawfully be excluded or limited.

Subject to that rule, Relieve is responsible for loss that is a direct and reasonably foreseeable consequence of our breach. We are not responsible for loss caused by inaccurate access information, misuse, unauthorised modification, normal wear consistent with the disclosed condition, or an event outside our reasonable control, except where the law provides otherwise.

For professional buyers only, and to the maximum extent permitted by law, Relieve is not liable for indirect or consequential business loss, loss of profit, revenue, opportunity, goodwill or data. Any further B2B limitation stated in an order confirmation applies only if lawful and does not apply to consumers.

We are not in breach for delay or failure caused by an event beyond our reasonable control, such as severe weather, transport disruption, fire, flood, epidemic, industrial action, government action or a major utility or network failure. We will take reasonable steps to reduce the effect, keep you informed and resume performance. Mandatory consumer remedies for excessive delay remain available.

Intellectual property

The website, branding, photographs, text, designs and software are owned by Relieve or used under licence and are protected by intellectual-property law. You may use the website and download order documents for personal or internal business purposes. You may not copy, scrape, republish, resell or exploit protected content without permission, except where the law allows it.

Changes and severability

The terms presented when you place an order govern that order. We may update these terms for future orders to reflect service, legal or operational changes. A material change will not retrospectively alter an accepted order unless you agree or the law requires it.

If a provision is found invalid or unenforceable, the remaining provisions continue to apply. Our failure to enforce a provision immediately is not a waiver of it.

Governing law and disputes

Belgian law governs these terms.

If you are a consumer, this choice does not deprive you of mandatory protection provided by the law of the country where you habitually live. You may bring proceedings in any court available under mandatory consumer-jurisdiction rules, and nothing in these terms restricts that right.

If you are a professional buyer, the courts competent for Brussels, Belgium have exclusive jurisdiction, unless mandatory law requires otherwise.