Orders and reservations

If you have a question about an item, availability, payment or next steps, include your order reference and the email address used for the order.

If your order or reservation is connected to a workplace project, employee portal or collection event, include the project or portal details so the team can identify it faster.

For payment, invoice or confirmation questions, contact the team with the relevant order reference and any invoice details you have received.

Tell us what happened, include screenshots where useful, and share the order or reservation reference. This helps support review the issue without asking for the same information again.