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Privacy Policy

Effective date: 23 July 2026.

This policy explains how Relieve Group SRL processes personal data when you visit our website, create an account, use guest checkout, place an order, contact us, subscribe to marketing or apply for solidarity-marketplace access.

Who is responsible for your data

Relieve Group SRL is the data controller. Our company and VAT number is BE 0782.560.762 and our registered office is Avenue Louise 251, 1000 Brussels, Belgium.

For privacy questions or to exercise a data-protection right, email info@relievefurniture.com.

Relieve does not sell personal data.

Data we collect

Depending on how you interact with us, we collect:

  • Identity and contact data, such as name, email address, organisation, role, billing address, delivery address and preferred language
  • Account data, such as account identifier, authentication information, preferences and account activity
  • Cart, order and transaction data, such as selected products, product condition, prices, VAT, delivery or collection choice, order history, invoices, payment method, payment status and payment-provider reference
  • Delivery and collection data, such as address, access information, contact instructions, scheduling and proof of fulfilment
  • Sales and support data, such as the content of an enquiry, source page, locale, referrer or campaign attribution, correspondence, complaint details and resolution
  • Marketing data, such as newsletter opt-in, consent date, preferences, delivery status, engagement needed to operate and improve the mailing, unsubscribe request and suppression record
  • Solidarity-review data, limited to organisation identity, registration details, application status, reviewer decision and an audit record
  • Consent data, such as Cookiebot choices, timestamp, identifier and evidence of a change or withdrawal
  • Website and analytics data, where you consent, such as device and browser information, approximate location derived from IP address, page and event activity, referral source and consent state
  • Technical and security data, such as IP address, request metadata, session and security events, route, release, environment, redacted error details and performance diagnostics
  • Public content request data, consisting of ordinary request metadata created when Vercel or Sanity delivers a page or asset

Relieve does not receive or store full payment-card details. Those details are collected and handled by the payment provider.

Where data comes from

We usually receive data directly from you when you use the website, place an order or contact us. We also receive data:

  • From your organisation or an authorised colleague
  • From payment providers about payment status and reference
  • From delivery or collection partners about fulfilment
  • Automatically from our website, security, consent, analytics and diagnostic systems
  • From referral links or campaign parameters
  • From public official registers when reasonably necessary to verify an organisation's identity or registration details

Please provide personal data about another person only if you are authorised to do so and have told them how Relieve will use it.

How we use data and our legal bases

We rely on the following legal bases:

  • Contract and steps requested before a contract: to operate accounts and guest checkout, answer requested sales enquiries, accept and fulfil orders, take payment, arrange delivery or collection, send transactional messages and provide order support
  • Legal obligation: to meet accounting, tax, invoicing, consumer-protection, product-safety and lawful authority requirements
  • Consent: to send Brevo marketing and to use non-essential analytics or marketing technologies
  • Legitimate interests: to secure and improve the service, prevent fraud, keep limited operational records, manage ordinary business communications, defend legal claims, deliver public content and conduct human solidarity-eligibility review

Where we rely on legitimate interests, we consider the purpose, necessity and effect on your rights. You may object as explained under “Your rights”. We will not use legitimate interests to bypass consent where consent is required.

Marketplace orders and accounts

We process account, guest-checkout, cart, order, billing, payment-reference, delivery, collection and support data to:

  • Create and secure an account, or complete guest checkout
  • Confirm product availability and form the sales contract
  • Process and reconcile payment
  • Arrange delivery or collection
  • Send verification, order, invoice, delivery, collection, security and password-reset messages
  • Handle withdrawal, guarantees, complaints, fraud checks and legal claims
  • Keep invoices and accounting records

Information marked as required is needed to provide the requested function, conclude the contract or meet a legal requirement. If you do not provide it, we may be unable to create the account, accept the order or fulfil it. Optional information is identified where it is collected.

Mollie processes payment information for offered methods, including card, Bancontact and eco-cheque transactions. Customer-initiated SEPA bank transfers are processed through the banking and payment arrangements identified during checkout. Relieve keeps the payment status and provider reference needed to administer the order, but not full card details.

Transactional emails are sent through SendGrid. They are service messages, not marketing, although you may still control optional newsletters separately.

Sales enquiries

When you submit a contact or sales request, we use your name, work contact details, company, message, locale, source page and attribution information to respond, understand the request and follow up on the potential business relationship.

HubSpot is used for sales and contact-request follow-up only. It is not used by Relieve to send marketing newsletters or conduct behavioural advertising.

Slack receives only a minimal internal notification and a link to the authorised HubSpot record. The notification must not contain the lead's name, email address, company, message or other lead personal data.

Marketing

Brevo is used to send marketing email and newsletters only after a separate, explicit opt-in. Agreeing to marketplace terms, creating an account or placing an order does not by itself subscribe you.

Every marketing email provides an unsubscribe mechanism. You may also withdraw consent by emailing info@relievefurniture.com. Withdrawal does not affect processing that was lawful before withdrawal.

After unsubscribe, we keep only the minimal suppression record needed to respect the choice and demonstrate compliance. SendGrid transactional messages needed for an account or order remain separate from Brevo marketing.

Solidarity eligibility review

NGOs, schools and healthcare organisations may ask for access to special solidarity-marketplace benefits. A Relieve reviewer assesses organisation identity and registration details and records the decision. We do not require supporting documents under the current process.

The review is performed by a person. Relieve does not use solely automated decision-making that produces legal or similarly significant effects. A solidarity decision does not prevent an organisation from using the ordinary marketplace.

We process a requested review to take steps before a potential solidarity arrangement and for our legitimate interest in distributing limited solidarity benefits consistently and keeping an auditable decision record.

If you believe a decision used inaccurate information, contact us and we will review it.

Analytics and consent

Cookiebot records your consent choices. Google Analytics 4 is operated through Google Tag Manager and remains blocked until you give statistics consent. Future advertising technologies may be configured through Google Tag Manager only after they have been documented and placed behind the required marketing consent.

You can reject non-essential technologies, choose categories and later change or withdraw consent. See our Cookie Policy for details.

Necessary security, session, cart, language and consent technologies may operate without consent where legally permitted. We use them only for the stated necessary purposes.

We use limited, redacted Sentry diagnostics and security logs for our legitimate interests in keeping the service reliable, identifying errors, preventing misuse and protecting users. Sanity and Vercel process ordinary request metadata when they deliver public content for our legitimate interest in operating the website.

Service providers and recipients

We disclose only the data reasonably needed for the service. Our provider and recipient categories include:

  • DigitalOcean for API and database hosting
  • Vercel for frontend hosting and content delivery
  • Sanity for content management and delivery
  • Mollie for payment processing
  • Google Maps and Google address services for address and delivery support
  • Cookiebot for consent management
  • Google Tag Manager and Google Analytics 4 for consented analytics
  • HubSpot for sales and contact-request follow-up
  • Slack for a non-personal internal notification and authorised HubSpot link
  • SendGrid for transactional email
  • Brevo for consented marketing email
  • Sentry for redacted error, performance and release diagnostics
  • Banks, eco-cheque issuers and payment networks involved in the method you select
  • Authorised logistics, delivery and collection recipients
  • Professional advisers, auditors, insurers, authorities and courts where necessary and lawful

These providers process data under their own legal role or on Relieve's instructions, depending on the service. They must protect the data under applicable law and contractual requirements.

International transfers

Some providers or their subprocessors may process personal data outside the European Economic Area. When required, Relieve relies on an applicable adequacy decision, Standard Contractual Clauses, or another lawful transfer mechanism, together with supplementary measures where appropriate.

We do not claim that all processing remains in the EEA. You may contact us for information about the safeguard relevant to a particular transfer.

How long we keep data

We keep personal data only for as long as needed for its purpose, including legal, accounting, security and dispute requirements. Our standard schedule is:

  • Orders, invoices, payment references and accounting evidence: 10 years, measured according to the applicable Belgian accounting and VAT rule. See Belgian FPS Finance information.
  • Active account profile: while the account remains active
  • Inactive account with no purchase record: delete or anonymise after 2 years
  • Abandoned cart or checkout: 30 days
  • HubSpot sales lead: 24 months after the last meaningful contact
  • Closed support request or ordinary complaint: 5 years after closure
  • Active dispute, suspected fraud or legal claim: until final resolution plus the applicable limitation period
  • Unsuccessful solidarity application: 12 months after the decision
  • Approved solidarity eligibility: while access remains active, then 2 years
  • Newsletter subscription: until unsubscribe or 24 months of inactivity
  • Marketing-consent evidence and minimal unsubscribe suppression record: 5 years after withdrawal
  • Cookie preference: no more than 6 months before renewal
  • Cookie-consent evidence: 5 years
  • Google Analytics 4 event-level data: 14 months
  • Sentry error event: 30 days by default
  • Security log: up to 12 months, unless needed for an active investigation

When a period ends, we delete or irreversibly anonymise the data unless a longer period is required for a legal obligation, active dispute, fraud investigation or legal claim.

Your rights

Subject to the legal conditions, you may:

  • Ask for access to your personal data and a copy
  • Correct incomplete or inaccurate data
  • Ask us to delete data
  • Ask us to restrict processing
  • Receive data you provided in a structured, commonly used and machine-readable format and, where applicable, have it transmitted to another controller
  • Object to processing based on legitimate interests
  • Withdraw consent at any time
  • Object to direct marketing at any time
  • Ask for information about applicable international-transfer safeguards

To make a request or request account deletion, email info@relievefurniture.com. We may ask for information needed to verify your identity. We normally respond within one month. The law allows an extension for a complex request; if that happens, we will explain it.

Account deletion removes data no longer needed for the account. It does not require us to erase invoices, order records or evidence we must retain for accounting, guarantee, fraud-prevention, dispute or other legal purposes. We restrict retained data to those purposes and remove or anonymise it when the retention reason ends.

Security

We use proportionate technical and organisational measures designed to protect personal data, including access controls, environment separation, secure transmission where appropriate, data minimisation and redaction of diagnostics. Access is limited to authorised people and providers who need it for their role.

No online service can promise absolute security. If a personal-data breach occurs, we assess it and notify the competent authority and affected people where the law requires.

Children

Marketplace buyers must be at least 18. Our services are not directed to children, and we do not knowingly collect a child's personal data for marketplace purchases. If you believe a child has provided data to us, contact us so that we can assess and delete it where appropriate.

Complaints

Please contact us first at info@relievefurniture.com so we can investigate.

You also have the right to lodge a complaint with the Belgian Data Protection Authority or with the data-protection authority in the EU or EEA country where you live, work or believe an infringement occurred.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The page will show the current effective date. If a change materially affects how we use data, we will provide an appropriate notice and seek consent where required.